High ROI solutions to reach new markets and revenue channels

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Features

An E-commerce system is an essential business tool for any retail organisation allowing it to sell products and services efficiently and effectively over the Internet. The Syrox E-commerce solution is based around proven thin client technology, presenting a wealth of features and advantages.

Ease of use

Administration of the solution is carried out using familiar tools and interfaces within a normal web browser. Each solution is tailored to integrate with the clients requirements. The solution can be deployed as a stand-alone system or integrated into an existing database and web server provision.

Comprehensive Shopping Cart

A flexible and comprehensive shopping cart allows customers to select and remove products, update quantities, view discounts and full totals, view shipping costs and other features generally associated with shopping cart systems.

Account Management and Order Tracking

Customer account management allows customers to store, retrieve and modify personal, address and payment details saving them the inconvenience of re-entering information with every order. In addition, persistent customer information allows for additional personalised services such as order progress tracking, trade accounts and discount structures.

Full Multilevel Security

Security is a priority to customers and suppliers alike when sensitive information is exchanged. Full multilevel security allows for complete administrative control and total protection of sensitive customer information.

Remote Online Administration

Complete online 'thin client' administration facilities allow remote administration for added flexibility. Changes to the site can be made at any time and from any location to respond instantly to changing market conditions, new product launches, supply problems etc.

Integration with Existing Invoicing/Order Processing Systems/Stock Control

Standalone or full integration with existing order processing, payment, fulfilment and invoicing systems allows 'one-click' updating of stock, sales, audit and contact databases.

Full Control of Pricing Structures/Stock Info/Special Offers

Prices, discounts levels and stock levels can be instantly altered to reflect changing market conditions and special offers. Multiple region and customer control including product availability, pricing, tax implications, discount levels and shipping details can be assigned to each product over various regions and customer groups.

Incentives and Loyalty Schemes

Easily configure special offer promotions and incentives to encourage customers to purchase, plus loyalty schemes, discount structures and voucher systems.

Additional Support and Value Added Information

Extensive additional support and value added information can be presented, reducing the cost of after-sales support and increasing customer satisfaction. Troubleshooting guides, usage instructions, maintenance details, hints and tips, are some examples of information traditionally supplied by staff over the telephone that can easily be transferred to the Internet.

Automatic Collection of Marketing Materials

Full user account facilities allow for detailed and highly targeted marketing information and resources to be collected. Addresses, phone numbers, email addresses, age and status, ordering history and patterns, can all be collected and analysed from the website.

Sales and Statistical Analysis

In addition to the collection of marketing materials and statistics from the website, full sales and statistical reports and analysis are available to provide an accurate picture of how the site is performing, account details, revenue shares and identify problem areas.

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